The Beneficiary Support Service is a dedicated channel for receiving inquiries and feedback from university affiliates regarding transformation programs and initiatives. The office aims to facilitate communication, respond to questions, and address or escalate feedback related to the university’s transformation efforts.
By logging into your control panel and then creating a new ticket.
The order is processed within a maximum of 5 business days.
By logging into your dashboard, then from the tickets menu, you will see all the tickets you have submitted along with their statuses.
Yes, the system is available 24/7 for submitting requests, but processing is done during official working hours.
Customer Care Service – Service Level Agreement for Response: 3 to 5 business days.
